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Delivery and Returns

 

Delivery Information
  • All orders have a delivery charge of £3.70.
  • Orders will be delivered between 2 to 5 working days.
  • All orders require a signature upon delivery.
  • Our orders are processed for delivery on working days only (Monday - Friday, excluding Bank Holidays).
  • Once despatched, we cannot accept resposibility for delays to delivery.

 

Multiple Address

We offer a multiple address delivery service, which allows you to deliver goods from the same order to different addresses. Simply choose the 'checkout with multiple addresses' option in the shopping cart window. To do this you must have an account with us and be logged in. If you do not already have an account, you can easily create one by clicking the 'my account' link in the header.

Returns Information

We hope that you are happy with your order. However, if you for any reason are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery.

All returns are free of charge.

Please print of our returns form here, to make a return.

With every order we include a returns sheet, containing details of the steps to take if you want to return an order or part of an order.

We request that you return the order in the packaging you recieved it in. This way it assures the product will return un-damaged and in it's original condition.

Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

If you require a refund, we will refund the price paid by you for the goods (excluding the initial delivery charge) within 30 days of recieving your returned goods.

Refunds will only be paid out to the credit/debit card used to purchase the orders for security reasons.

We cannot accept returned goods that we believe to have been used. In such circumstances, we will notify you that no refund will be avalible and you will be reponsible for the used goods to be returned to you within 28 days of our notification.